All units are supplied on a service exchange basis.
We can offer advanced replacement parts, providing we have the part in stock.
It is the customers responsibility to return the old unit to us within 14 days.
If we do not receive the customers old exchange unit back, we will charge the customer for a new replacement unit. The warranty will also be void.
Personal callers to our company may bring their faulty parts for exchange if we have the parts in stock, or they can leave their units for repair.
Items ordered are only refundable if they are found to be defective, not if they were ordered incorrectly, miss-diagnosed, tampered with or no longer required.
All units carry a 12 month warranty unless otherwise stated. This does not include units that have been tampered or damaged by dropping or connecting to other faulty parts or equipment.
All items are dispatched by courier, this is a next working day service. Please note, once items have been collected from our premises it is the couriers responsibility to deliver the consignment.
We endeavour to repair as many units as possible, although some units will be beyond economical repair. These units can be returned to the customer as long as they pay the return carriage.
Please Contact Us if necessary.